Essentially we act as your customer service department taking incoming customer service calls, emails, live chats etc. managing customers issues, informations etc.
We setup your own branded IVR phone menu allowing customers to be directed to the needed department. If you do not have customer service number we will deploy one for you either free toll, local geographical number or a vanity number.
We assign the best suited customer service agents to your business based in knowledge, country and experience, then we train them based our a collaborative training manual we develop with your input. set them agreed performance KPI’s and SLA’s.
Setup your access to your campaign dashboard were you can review, access and manage your agents, campaign manager, access the calls stats, call recordings and directly message your agents to share feedback.
All packages are a fixed monthly price for our core service and add-ons to cover extra needs. you can turn your campaign on or off whenever you need.